Rocket.Chat included in the Secure Communications Solutions Landscape, Q2 2024 by Forrester

In a rapidly changing digital landscape where secure communication is critical, organizations constantly seek robust solutions to protect their sensitive data and ensure seamless collaboration. 

While cloud enterprise collaboration solutions provide convenience and a wide range of features for effective collaboration, they do not always provide sufficient controls. There is also a growing awareness of the risks posed by consumer-grade apps used for work-related communication. 

Highly regulated industries and governments must meet stricter data privacy, security, and ownership requirements, such as on-premise, even air-gapped deployment rather than cloud, end-to-end encryption, and compliance with data protection regulations, making it critical to invest in the right tools and technologies to secure sensitive data.

The Secure Communications Solutions Landscape, Q2 2024 dives into the market's current state and offers insight into how vendors can provide solutions for various use cases. 

The full report is exclusively available to Forrester clients or for purchase on Forrester's website. 

We are proud that Rocket.Chat was one of the vendors interviewed for the research process and included in the report. 

"Data privacy concerns have grown more complex as the world has become more global and interconnected. There is undeniable market demand for an on-premise digital collaboration solution that supports fully sovereign and secure communication. This report emphasizes the importance and growing relevance of secure communication for organizations and we believe it aligns with our vision of the market's direction. “ ~ Gabriel Engel, CEO of Rocket.Chat

What drives the adoption of secure communication solutions?

At Rocket.Chat, we see these factors as the driving force behind implementing secure communications solutions:

Data security and regulatory compliance

Regulated industries are governed by numerous laws, regulations, and industry standards designed to protect sensitive information and consumer privacy. Failure to comply with these regulations may result in severe penalties, fines, and legal action. Secure communication solutions help organizations meet compliance requirements by including encryption, access controls, audit trails, and other security features mandated by regulations like GDPR and HIPAA.

If an organization fails to comply with GDPR requirements, such as using insufficient data protection measures, unauthorized data transfers, or failing to report data breaches, it may face fines of up to €20 million or 4% of its annual global turnover, whichever is greater. 

Risk mitigation 

In today's digital landscape, there is always the risk of data breaches, cyberattacks, and insider threats. Because of the value of the data they handle, regulated organizations are subject to increased scrutiny and risk. Secure communication solutions help to mitigate these risks by implementing strong security measures like encryption, multi-factor authentication, data loss prevention, and threat detection to prevent unauthorized access, data leaks, and cyber attacks. 

Trust and Reputation

A data breach or security incident can have far-reaching consequences, harming the organization's reputation and damaging trust with customers, partners, and stakeholders. Secure communication solutions demonstrate a commitment to protecting sensitive information and maintaining the highest security standards, which contributes to developing trust and credibility.

Operational Efficiency

Given the current state of the global market, it is critical to refocus on interconnectedness, cooperation, and trade among organizations and nations. Interoperability enables seamless connectivity, collaboration, and innovation across multiple systems, stakeholders, and geographies. 

Secure communication solutions make internal and external communication processes easier, allowing regulated organizations to work more effectively with teams, partners, clients, and citizens. These solutions increase productivity and efficiency by providing secure messaging, file sharing, video conferencing, and collaboration tools, allowing teams to focus on their primary objectives while maintaining security and compliance. 

Through the implementation of secure communication solutions and the investment in strong security measures, organizations can effectively safeguard their data, uphold their reputation, and effectively navigate the dynamic challenges of the digital age.